1. General FAQ:
a. What is Gramkalyan?
Gramkalyan is a network centric B2B trade platform, designed specifically for small & medium businesses in India. It brings traders, wholesalers, retailers and manufacturers in India on to a single platform. With real insights into active trends, and great B2B trade features, Gramkalyan brings to its users the power of technology to scale & nurture their business.
To get started with Gramkalyan, you need to download Gramkalyan App, and register your business. Once registered, you will have access to all the trades and selections from sellers from all over India.
b. Can I sell my products on Gramklayn.com?
You can sell your product/products by registering yourself with Gramkalyan.
c. How do I register? Are there specific requirements to register on Gramkalyan?
You can register by contacting Gramkalyan admin. Once you submit the required details and documents to the admin, Once the verification is done will, share the login credentials with you. Being a B2B platform, the only requirement to register with Gramkalyan is that you own or work at a business or a shop.
d. How does a sell process work for my goods in my villages or what I produce?
Once you are registered with Gramkalyan, will list your products on Gramkalyan Platform and the same will be visible for the buyers for placing the orders.
e. Where can I download Gramkalyan App?
You can download the Gramkalyan app from Google play store / Apple store or by visiting https://GKapp link on your mobile.
2. Payments:
a. How does the payment works for GKCs?
once you sell any product, Gramkalyan will collect the payments from the buyers and transfer the commission to the GKCs.
b. When do I get money as a GKC owner?
Gramkalyan follows fortnight payment cycle to pay the GKCs.
3. Orders & shipping:
a. What happens when I receive an order?
You will receive notification through Email or system notification, every time you receive order.
b. Do I need to send products myself?
No, Gramkalyan will send the product to the buyer through our logistic partner, only you need to take care about the packaging of the product.
c. Who will ship my products from my place?
Gramkalyan has it’s logistic service for shipping.
d. Who pays for the courier?
Buyer is liable to pay for the logistic charges.
e.How long does it take for the courier to deliver products?
It depends on where the seller is shipping from and what is the buyer’s location. Usually, interstate deliveries take anywhere between 7-10 days while within the state can happen within a week.
4. Gramkalyan Centres (GKC):
a. What is a GKC?
GKC (Gramkalyan centre) is a physical store/shop in the rural area which aggregate the local agriculture produces and artisan product and sell those through Gramkalyan platform to the GK marts in bulk.
b. How can I open GKC in my village? And is there any charge?
If you want to open a GKC in your area, you need to contact Gramkalyan by sending mail with all your details. once we received the details, will do the necessary verification and if everything is fine with our policy, will initiate the on boarding process.
c. How much money will I get running a GKC?
It depends on the amount of business you conduct on the platform. As a GKC owner, you are supposed to post the goods from farmers and artisans on the platform and the sale of the goods depends on the capability of the digital marketing so that GK Marts buy these goods on www.shop.gramkalyan.com.
d. What kind of support GK offers setting up a GKC
Gramkalyan will provide basic infrastructure to GKCs. For the same Gramkalyan will charge a nominal one time charge as setup cost. For first 500 GKCs, the set up cost cum registration fees is fixed at Rs.50,000/only.
Gramkalyan will also provide the training to the GKCs about the Gramkalyan platform and how to sell on it.
5. GK Marts:
a. What are GK marts?
GK Mart is a physical retails store in urban areas which places Bulk orders from GKCs and sell the products in the cities to the retail customers.
b. What’s a virtual GK mart?
For the youth with a course certificate in digital marketing and e-commerce, GK Mart is a virtual store that he can start at his home or anywhere else without any significant physical presence. Such a youth can sell most of his goods through what’s app messages using our android app within his housing society or any other small community.
c. I want to set up a GK mart, what support is given by GK?
You need to contact Gramkalyan by sending mail with all your details. Once the verification is done will initiate the on boarding process for you.
6. Buying from GKCs:
a. What can I buy from GKC centres?
You can all the products available on Gramkalyan platform in a bulk order.
b. How does the payment work when I buy anything from GKC?
Buyers can pay for their bulk orders from GKCs, through Gramkalyan app/website by third party payment getaway or also can be paid by RTGS/NEFT/IMPS.
c. Where can I see the orders I have placed?
You can see all your orders in ‘View Orders’ screen.
d. How do I track the progress in order processing?
You can track the status of your order from View Orders page. Click on any order to see it’s details.